Frequently asked Questions

Just send us a booking inquiery HERE - either a definite reservation or information only when you have additional questions

You will be require to pay 25% of your reservation to confirm your booking, the Balance must be paid in cash on arrival. You can pay the 25% deposit via bank transfer - we will send you the details via email.

Yes, there is a cash damage deposit which will need to be paid upon arrival at the apartment in Vienna. The amount  per apartment will be 100€.  

If the client cancels a fully paid reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period. Please note that the 25% reservation deposit is non-refundable:

• More than 90 days before: 20% of the total amount.
• 60-89 days before: 30% of the total amount.
• 30-59 days before: 50% of the total amount.
• Less than 30 days before: 100% of the total amount.

Please call us as soon as possible to assess the damage. We will do our best to try and fix or replace the item/s and reach a decision if whether there is any charge incurred.

The apartment will be available at 3pm in the afternoon. Normal check out time is 10am. Please request late check out prior to arrival and we will try our best to accommodate to your needs. Note that there is a late check in fee of 30€ for check ins after 21:00PM.

You will be met at the apartment in Vienna upon your arrival by a member of  Apartment24  staff who hand over the keys and also show you around the apartment. Please see our arrival and departure  section.

The tap water in Vienna is clean and safe to drink throughout the city.

There will be a member of Apartment24 staff available to answer any of your questions during business hours. Outside business hours you can also contact us in a case of emergency.

For all appliances supplied in the apartments you will not need continental European adaptors. Hairdryers are supplied but to operate other bathroom appliances which you might bring on your travels like electric shavers, curling irons etc., you will need a continental European adaptor.